To report a pipeline emergency, call toll free (877) 375-5002.
Pipelines are the safest and most efficient means of transporting natural gas and petroleum products, according to National Transportation Safety Board statistics. In the United States alone, there are over 200,000 miles of petroleum pipelines and 300,000 miles of natural gas transmission pipelines in use every day. These pipelines transport the natural gas, which provides about 24 percent of all the energy used in the United States, and over 700 million gallons of petroleum products per day, to American consumers and businesses.
Cheniere monitors our pipeline facilities from our Gas Control center 24 hours-a-day, 365 days-a-year. Our trained Controllers ensure that the pipeline is operated safely, that scheduled deliveries are made, and are ready to respond immediately to any indication that facilities are not operating normally.
While accidents pertaining to pipelines and pipeline facilities are very rare, awareness of the location of nearby pipelines, their potential hazards, and what to do if you see unauthorized activity, can help minimize the number of accidents. A leading cause of pipeline incidents is third-party excavation damage. Pipeline operators are responsible for the safety and security of their respective pipelines. To help maintain the integrity of pipelines and their rights-of-way, it is essential that pipeline and facility neighbors protect against unauthorized excavations or other destructive activities.
When you learn and follow the guidelines listed below, not only do you help ensure that energy and natural resources continue to flow smoothly and safely to your town and other towns like it, but you also become a steward of the environment.
Here’s what you can do to help:
- Become familiar with the pipelines and pipeline facilities in the area (marker signs, fence signs at gated entrances, etc.).
- Record the operator name, contact information and any pipeline information from nearby markers or facility signs and keep in a permanent location near the telephone.
- Be aware of any unusual or suspicious activities or unauthorized excavations taking place within or near the pipeline right-of-way or pipeline facility; report any such activities to the pipeline operator and local law enforcement.
- Report any pipeline emergencies immediately to our Gas Control Center at (877) 375-5002. The Control Center is staffed 24 hours a day, 7 days a week.
Know what’s below before you dig:
Never guess where a pipeline is located. Call before you dig, because even relatively minor excavation activities like landscaping or fencing can cause damage to a pipeline, its protective casing and/or buried utility lines. Always contact your state One-Call Center before engaging in any construction or digging activities on your property. In fact, most serious damage done to pipelines is done when a third party inadvertently excavates, blasts or drills within a pipeline right-of-way.
Once the One-Call Center has been contacted, local pipeline and utility operators will come out to locate and properly mark their pipelines and utilities at your proposed excavation site to ensure that your digging will not interfere with the safe operation of the pipelines and utilities. By respecting the marked area and digging carefully, you’re helping to ensure public and environmental safety for you and your community.
If you are a farmer, rancher, or homeowner planning to dig on your property, follow these important steps:
Call before you dig. A free call to Louisiana One-Call Center at (800) 272-3020 or 811 at least 48 hours before starting any work is all it takes.
Wait the required amount of time. One of our trained technicians will mark the location of our pipeline at no cost to you.
Respect the marks. For your safety, always follow instructions given to you by our technicians.
Dig with care. If you accidentally damage or hit the Cheniere Pipeline, no matter how minor the contact may seem, call us immediately so we can assess the damage. 1 (877) 375-5002
What is a right-of-way and can I build or dig on it?
Pipeline companies work diligently to establish written agreements, or easements, with landowners to allow for ease of construction and maintenance when they cross private property. Rights-of-way (ROW) are often recognizable as corridors that are clear of trees, buildings or other structures except for pipeline markers. ROWs may not have markers clearly present and may only be indicated by cleared corridors of land, except where farmland or crops exist.
Encroachments upon the pipeline right-of-way inhibit the pipeline operator’s ability to reduce the chance of third-party damage, provide right-of-way surveillance and perform routine maintenance as well as the required federal and state inspections. In order to perform these critical activities, pipeline maintenance personnel must be able to easily and safely access the pipeline right-of-way, as well as areas on either side of the pipeline. Keeping trees, shrubs, buildings, fences, structures and any other encroachments well away from the pipeline ensures that the pipeline integrity and safety are maintained.