Stakeholder Engagement & Feedback
A stakeholder engagement plan has been created to identify local stakeholders and communities of interest to our project, as well as define methods and strategies for engagement. This initiative is a collaboration among many business units, including community relations, government affairs, operations and business development teams. Local stakeholders include local residents and landowners, elected officials, government agencies, nongovernmental organizations, civic groups, first responders, local media, and tribal and community leaders. We proactively consult with stakeholders to understand and address their questions and concerns. Once a project is operational, we continue to actively engage with community members and stakeholders throughout the life of the project.
We have implemented local stakeholder feedback mechanisms (also known as grievance mechanisms) to ensure that consultation, disclosure and community engagement occurs throughout construction and operation of our facilities. These mechanisms allow stakeholders to communicate concerns or issues to us through a range of channels, including toll-free phone numbers, e-mails, websites and directly. Feedback is tracked, categorized and mitigated promptly and transparently with an appeals process available for redress.
Ongoing Consultation Mechanisms
Communication takes place through a variety of methods, including individual meetings, public presentations, in-home informational briefings, local community advisory panels (CAP), engagement in local chambers of commerce and civic organizations, community e-mail announcements, local text alert systems, direct mail and community open house meetings.
Communicating with our stakeholders on key issues is critical to Cheniere’s success. We engage with government officials, customers, the community, nongovernmental entities, nonprofit organizations and industry associations to encourage mutual understanding and feedback around our business, fostering trust and cooperation. We communicate using a variety of means, including social and digital media, community meetings, corporate publications, one-on-one discussions, and through participation in corporate and community events. Our stakeholder engagement discussions help us to identify and mitigate social impacts, cooperate with industry and the community on mutual issues and benchmark our progress.
1. Community Open Houses:
In 2018, we conducted two community open houses in anticipation of commissioning of Train 1 at our Corpus Christi facility. These engagements included individual conversations between community members and the Cheniere Operations and Public Affairs staff, as well as live LNG demonstrations to better inform and educate local stakeholders on our product and process. These events were in addition to multiple in-home project update briefings provided to intimate groups of residents who live in close proximity to the facility.
Cheniere also hosted a community open house in southwest Louisiana to introduce the proposed Project to construct a third vessel berth at the Sabine Pass facility and discuss current operations at the facility. Several local stakeholders, including residents and local officials, attended the event to learn about the proposed project.
2. Community Advisory Panel:
In 2018, we created the Coastal Bend Community Advisory Panel (CAP), which is comprised of 25 community members from across the Corpus Christi region, representing a diverse range of ages, occupations and communities within the Coastal Bend. This group met monthly throughout the year to learn about specific aspects of the Corpus Christi Liquefaction (CCL) Project, provide feedback and suggestions from the community that better helped us communicate with our local stakeholders and mitigate localized impacts.
3. Tribal Outreach:
As part of the ongoing outreach plan, we reached out to 18 Native American tribes for discussions on the Midship Pipeline Project’s Tribal Monitoring Plan and Unanticipated Discoveries Plan to solicit feedback, concurrence regarding the plans, and identification of specific areas for Midship-led monitoring.
4. Public Presentations:
Throughout 2018, we gave numerous public presentations regarding the commissioning and startup of the Corpus Christi facility to local city councils, commissioners’ courts, rotary clubs, chambers of commerce and economic development organizations throughout the region.
1. Public Safety Briefings:
In 2018, Cheniere hosted a workshop for local first responders and law enforcement agencies that included briefings on the CCL Project’s emergency management plans and procedures and health and safety programs.
2. Ongoing Project Briefings:
Throughout 2018, as permitting continued on the Midship Pipeline Project, staff conducted dozens of individual project briefings with state and local officials and other stakeholders (including landowners) to keep them apprised of project milestones and timelines and solicit input and feedback.
3. Community Engagement Events:
In October 2018, we hosted eight community engagement events to provide Midship Pipeline Project updates and announce financial contributions to local Science, Technology, Engineering and Math (STEM) education programs at technical and vocational institutions in the Project area. Attendees included local officials, educators, students and various business and civic organizations.
4. Public Safety Workshops:
In November 2018, we hosted two public safety and security workshops with county sheriffs and the Oklahoma Department of Public Safety across eight counties regarding our Midship Pipeline Project. Representatives included in these workshops included leadership teams from Midship’s general contractors and internal representatives from Health, Safety and Security, Engineering and Construction and Public Affairs.
5. Health and Safety Briefing:
In 2018, Cheniere conducted an outreach meeting in the community of Sabine Pass, Texas, in order to discuss the Sabine Pass Liquefaction facility’s current health and safety programs and emergency management processes. The meeting also provided an opportunity for community leaders to provide feedback and ask questions regarding the plant’s operations.